Aindrila Ghorai is a seasoned technology professional with over 17 years of experience specializing in PEGA Technology. Currently serving as a Lead Architect at Cognizant Technology Solutions, she is renowned for her expertise in designing and implementing robust, scalable solutions that transform business operations. 

Aindrila's most significant professional achievement is the development and deployment of an Appeals and Grievance solution on the PEGA platform for the healthcare industry. This project stands out due to her end-to-end involvement, from comprehending the initial manual processes to overseeing the complete software development lifecycle and managing post-production maintenance. Her in-depth understanding of technology and the healthcare sector facilitated the creation of a solution that not only reduced processing times but also ensured compliance with state and federal regulations. 

Her primary responsibilities include designing and developing Computer Telephony Integration (CTI) solutions, leading PEGA upgrade initiatives, and integrating PEGA Gen AI and Voice AI functionalities to enhance agent productivity. Aindrila has established effective project governance processes and collaborates closely with stakeholders to ensure project success. 

Motivated by a passion for problem-solving, leveraging technology for innovative solutions, and unlocking business-transforming outcomes with PEGA, Aindrila has driven significant projects, including the integration of PEGA with AWS IVR systems and automating claims adjudication. She has also played a pivotal role in client acquisition and leading cross-functional teams, showcasing her leadership and strategic capabilities.

Aindrila holds a Bachelor's degree in Information Technology and is a Certified Senior System Architect (CSSA) in PEGA. She is also SAFe Agile Certified and actively participates in professional communities such as PegaCommunity. Her contributions extend beyond her professional work; she volunteers with organizations like the Leukemia and Lymphoma Society and supports underprivileged children through the Uddipan Educational Trust in India. 

Known for her creative problem-solving, critical thinking, and leadership skills, Aindrila aspires to continue developing innovative solutions using PEGA and AI, pursue continuous learning, and take on leadership roles. Her commitment to making a positive impact is evident both in her professional achievements and her volunteer work.

JRTCSE takes great pride to have Aindrila Ghorai as a distinguished member of our esteemed editorial review board.